Saint Claremont Shipping and Delivery FAQ

Do you ship within Australia?

Yes, we ship Australia-wide.

How long does shipping take?

Orders are typically dispatched within 1–2 business days. Delivery times vary depending on your location, but most Australian orders arrive within 3–7 business days.

Is my veil packaged safely?

Absolutely. Each veil is carefully folded and packaged to protect its shape and quality during transit.

Returns & Exchanges

What is your return policy?

We accept returns on unused, unworn veils within 7 days of delivery. Veils must be returned in their original condition and packaging.

Due to hygiene and the delicate nature of bridal accessories, worn or altered items cannot be accepted.

What if my veil arrives damaged or incorrect?

Please contact us within 48 hours of delivery, and we will resolve the issue promptly. Your satisfaction is very important to us.

Veil Care

How should I store my veil before the wedding?

We recommend keeping your veil in its original packaging or a breathable garment bag, stored flat or gently hung in a cool, dry place away from direct sunlight.

Can wrinkles be removed?

Yes. Light steaming from a distance is usually sufficient. Avoid direct heat or ironing, as this may damage the delicate tulle.

Support & Contact

Can I get help choosing a veil?

Of course. We understand choosing the right veil is an important decision. If you need guidance, feel free to reach out via our contact page — we’re always happy to assist.